Customer Service Advisor £28,000 - £32,000 plus 10% bonusCore hours: Monday to Friday 9am to 6pmHybrid 3 days working in office Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a halfWork with the best of the bestFantastic perks and benefitsWe're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.Come work for a community made up of talented and ambitious individuals. Specifically, you will take care of:Providing customers with outstanding levels of service over the telephone and through online channelsBecoming a product knowledge specialistSupporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction highEnsuring any customer escalations are handled swiftlyBeing on hand to help customers with any payment queriesWorking closely with all team members.Guiding customers through policy purchasesProviding insights on supplementary coverage optionsTailoring products to meet individual needs;Ensuring accurate data entry and document verification;Advising on post-sale modifications;Exploring cross-selling opportunitiesOnce you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next levelYou must have the following experience;Contact centre/call centre experienceLive chat/Webchat experience - Zendesk desirableEmail management/customer supportBanking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCAWorking in a fast paced, agile environmentDegree educatedPositive attitudeStrong written and verbal communicationProfessional and be a brand ambassadorMotivated, driven and have a entrepreneurial stylePACKAGE£28,000 - £32,000Overtime allowance (includes Saturday and bank holidays as part of a team rota)10% performance related bonus (paid on annual basis)25 days annual leaveWFH days (3 days in office)PensionVitality healthcare insurance