Techunite Ltd are recruiting for a customer focussed individual who wants to expand and grow their career with an IT company. Working closely with the MD and the Technical Services Manager you will play a pivotal part in delivering customer satisfaction, retention and growth. Internal training can be provided for the right indiviual. Key experience and skills considered: A customer centric outlook with a passion for account coordination/management and relationship building Consultative approach to solving client challenges and uncovering opportunities Excellent communication and organizational skills Ambitious and self motivated Key Responsibilities: Build and maintain strong customer relationships and oversee the smooth delivery of services - customer retention, renewing contracts and upgrades Respond to customer enquiries about additional services needed to meet customer needs - upselling and cross-selling Client engagement Reconcile billing against usage, handle basic invoice and order queries and ensure all services align with customer expectations Perks and Benefits: Hybrid working after 6 months Pension Beverage allowance Personal tech budget Paid sick days and Christmas bonus Join a supportive and inclusive team where you can be your authentic self