Job Description The Mobile Account Manager Senior Service Executive (MAM SSE) is an essential part of the branded mobile Small to Medium service team, dedicated to delivering exceptional support and service to our clients. As a MAM SSE, you will be assigned to work alongside Mobile Account Managers to proactively oversee and manage customer service tickets, ensuring timely resolution in line with established SLAs. In this role, you will handle a variety of service requests, including billing inquiries, delivery issues, and SIM swaps, demonstrating a strong commitment to customer satisfaction and operational efficiency. You will coordinate with both internal teams and external partners to resolve issues effectively, ensuring a seamless and positive client experience. By maintaining clear communication and a solution-focused approach, you will contribute to strengthening client relationships and enhancing overall service quality. Salary: Up to £25,000 per annum (DoE) Location: Birmingham Working Hours: Monday to Friday – 08:30/09:00 – 17:00/17:30 (37.5hrs) Responsibilities Collaborate with assigned Mobile Account Managers to oversee and resolve customer service tickets within established SLAs, ensuring timely and effective support. Manage a variety of service requests, including billing inquiries, delivery issues, and SIM swaps, while maintaining a high standard of customer satisfaction. Proactively coordinate with internal teams and external partners to facilitate efficient resolution of service requests. Update and maintain the service ticket system, ensuring all tickets are accurately logged, tracked, and up to date for effective case management. Monitor open tickets to identify and escalate any potential delays or issues, proactively working to meet or exceed service quality expectations. Communicate clearly and professionally with clients and stakeholders, providing status updates and resolutions that reinforce positive client relationships. Contribute to continuous improvement initiatives by identifying common issues and suggesting process enhancements to streamline the service