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Recruitment Solutions have been working in partnership with a market leading distribution business for a number of years. Due to huge growth (30% in the last year!) we are looking for a number of Customer Service Advisors to join the team on a PERMANENT basis.
Job Summary
* Location: Didcot
* Hours: 9am-5pm (flexibility can be offered)
* Type: Permanent role
* Salary: £23,500-£26,500
About the Role
As part of this role, you would be able to work from home 3 days a week once training has been completed (approx 12 weeks).
Key Responsibilities:
* Answering customer emails and phone calls.
* Resolving any issues with deliveries or products.
* Answering any general enquiries in regards to the services on offer.
* Data processing and inputting onto a bespoke CRM system.
* Preparing and processing orders.
* Liaising with different departments to ensure a smooth service.
Candidate Expectations:
* Experience in customer service is advantageous, but not essential.
* Ability to resolve issues in a calm & professional manner whilst remaining empathetic.
* Availability: Monday – Friday.
* Working hours: 9am – 5pm (approx) – some flexibility can be offered.
* Salary: £23,500 p/annum (+ performance bonuses, allowing up to £26,500).
* Work arrangement: 2 days working in the office, 3 days working from home (once training completed).
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