Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you
We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.
You will be consistently delivering the companies 'service expectations' successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.
You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.
Key Accountabilities:
1. Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
2. Receiving & responding to enquiries & new job e-mails from existing customers
3. Accurate & full recording of job requirements and priority on in-house software and client portals.
4. Taking ownership of customer queries to offer first contact resolution where possible
5. Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
6. Liaison with various internal departments and external contractors to obtain relevant job updates and ...