Job Title: Day Concierge Salary: £21,500 Working hours: 32 hours per week Location: TW20 Profile: Abbatt are currently seeking a Day Concierge to work on behalf of an well established and prestigious firm. The primary function of the role is to fulfil the day-to-day needs of the residents living at and to facilitate seamless and practical solutions to any residents’ problems or requirements. In addition, you will assist in the day-to-day running of the estate including security and administration duties. Responsibilities: To man the reception desk during agreed hours To provide/ facilitate required services to residents as per the instructions of managing agent To respond proactively to resident or other requests in a timely and polite manner To communicate effectively with residents, guests, other members of staff and contractors To welcome residents and guests To answer the telephone and deal with general enquiries, logging messages and following up on requests & events To receive, log, and distribute mail/ other deliveries to individual properties To oversee the cleanliness and comfort of the reception areas and associated common parts Security Patrol: Conduct regular patrols of the residential site to deter and detect any suspicious activities or potential security breaches. Access Control: Monitor and control access to the premises, verifying the identity of residents, visitors, and service personnel to maintain a secure and welcoming environment. CCTV Surveillance: Utilize surveillance systems effectively to monitor the premises and respond promptly to any unusual incidents or security concerns. Emergency Response: Be prepared to respond swiftly and efficiently to emergencies, accidents, or medical incidents, ensuring proper protocols are followed. Customer Service & Concierge Duties: Provide a high level of customer service and act as a courteous concierge when interacting with residents, visitors, and vendors. Incident Reporting: Accurately document all incidents, observations, and actions taken during the shift and provide detailed reports to the management team. Fire Safety: Familiarize yourself with fire safety procedures and be ready to initiate emergency evacuations when required. Risk Assessment: Conduct regular risk assessments of the premises and suggest security enhancements or improvements to prevent potential vulnerabilities. Collaboration: Work collaboratively with other security team members and communicate effectively with other on-site personnel. Compliance: Ensure strict adherence to company policies, procedures, and security regulations Additional Duties To assist the estate team with security duties, when required To assist with daily administration and office tasks To perform any necessary porter duties which may include, but are not limited to, carrying luggage / packages for residents, running errands (where cover is available) and light cleaning duties as and when required To assist the estate team in monitoring the presence of workmen working within the estate and supervising their activities to ensure minimum disturbance to residents To assist in co-ordinating access to the estate and monitor and react to alarms as appropriate To assist in the logging and reporting of any maintenance requirements or incidents using the appropriate procedure, informing the managing agent as quickly as possible To assist in the reporting and monitoring of Health & Safety issues to ensure a safe environment is maintained for all To assist the estate team in inspections of the estate and common parts To assist with the coordination of waste collection from individual properties Services The following services can be arranged by the Concierge for the benefit of residents: Airport transfers Fridge stocking Residence Cleaning Dry cleaning Car cleaning Parcel collection Restaurant bookings Gardening Window cleaning Place and Ideal Candidate will have: Experience in Hospitality sector as “Front of House Experience of Facilities Management an advantage service If this is something of interest, please apply with your CV and Niamh will reach out.