Please note you must meet the following criteria to apply for this role:
If the following job requirements and experience match your skills, please ensure you apply promptly.
Have Security clearance, or a willingness to apply.
Have lived in the UK for the last 5 years.
Hold a UK Driving Licence.
Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
Responsibilities:
To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
To perform desk side support to clients as requested
Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
Assist other engineers in the delivery of service to our customers.
Cover site roles where required due to planned or un-planned absence
Achieve KPI target of 5 visits / fixs per day.
Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Carry out any other reasonable request from your line management
Be able to do customer rebuilds and configuration to desk
Will carry out AV repairs and Printer repairs.
Will be able to carry out IMAC projects with little supervision
Participate in 24/7 coverage via a rota system
Act as mentor to Grades 1 through to 3 Engineers
Skills and experience:
Knowledge and experience of PC, laptop, printer and associated peripherals operation
AV experience
Good customer service skills
Security clearance, or willingness to apply required
UK Driving Licence