Job Description Key Responsibilities: Oversee IT Infrastructure: Manage and maintain FPC’s IT infrastructure, including networks, servers, storage solutions, hardware, and software applications, ensuring systems are optimized for performance and security. Cybersecurity Leadership: Implement and monitor cybersecurity best practices, ensuring robust protection against threats, and continuously improve IT security posture through proactive measures. Technical Helpdesk & Support: Provide hands-on, high-level technical support to staff, resolving IT issues efficiently while offering guidance on troubleshooting complex problems, especially in cloud-based systems (Google Workspace, JumpCloud). Lead IT Projects & Integrations: Lead and manage key IT projects, including system upgrades, cloud migrations (specifically to Google Workspace), AI-based solutions, and process improvements to enhance efficiency and scalability. Manage IT Vendors & Service Providers: Oversee relationships with third-party IT service providers and suppliers, ensuring quality of service, compliance, and optimal performance of all external systems and integrations. Policy & Compliance Management: Maintain IT policies, procedures, and documentation to ensure compliance with data protection regulations and industry best practices. Lead the ongoing effort to achieve and maintain regulatory compliance (e.g., GDPR, CCPA). Develop IT Strategy: Create and execute a comprehensive IT strategy aligned with FPC’s business objectives, ensuring continuous improvement and adoption of new technologies, including cloud tools, automation, and AI-driven innovations. Training & Upskilling: Provide ongoing training for staff on IT systems, security best practices, and the effective use of Google Workspace and JumpCloud, empowering employees to leverage technology effectively while maintaining security standards. AI Integration: Collaborate with internal teams to explore and implement AI-driven tools and processes that enhance productivity, decision-making, and customer experience.