Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.
To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
Position scope:
The purpose of this role is to assist the Head of Underwriting Risk in managing and controlling the underwriting risk for all pet business. You will work closely with the Pricing and Actuarial Finance teams to gain a detailed understanding of the performance of the business, identify where action is needed through reporting and analysis and follow through on any remediation required.
Key Responsibilities
* Help to define and refine KPIs to follow up for each risk and target benchmarks against which to monitor these risks
* Help to operationalise the production of these metrics along with the necessary controls to ensure the processes are robust and set up automated warnings to flag deviations from expected
* Daily monitoring to ensure that the loss ratio and the mix of business written is in line with that expected
* Daily monitoring to ensure retention and conversion is in line with that expected
* Monitor the effects of any price changes to ensure that they produce the expected effect
* To review inflation risk and highlight when pricing action needs to be taken
* Monitor the expected loss ratio compared to the actual loss ratio
* Monitor performance to ensure that it is not deviating from the business plan or from any contractual commitments
* Assist in performing deep dive analysis to understand further any deviations from expected
* Where it is identified that performance is out of line with that expected, notify the issue to the relevant team for them to propose an action plan
* Work with the team to ensure that the action plan is carried out
* Monitor the effects of any actions taken and propose further action if necessary
* Attend and contribute to the key message presented at relevant committees
* Contribute to the maintenance of the Underwriting governance documents
* Assist with 6 monthly pricing audits
* To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
Successful Candidates Will Have
Required Skills and Work Experience
Essential
* Experience in a similar role (ideally at a pet insurer)
* Expert Power BI skills
* Excellent MS Office skills
* Radar skills
* Python/SQL skills
* Radar experience
* Proven ability to communicate well, at all levels, both written and verbal
* Ability to work collaboratively in a team environment
* Self-motivated
* Attention to detail
* Good problem solving skills
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