Posted on March 20, 2025 by Employer details Florenceville Inn
Job details
Guest Services Manager
Education: Secondary (high) school graduation certificate. Work setting: Rural area. Hotel, motel, resort.
Responsibilities
Tasks
* Develop and implement policies and procedures for daily operations
* Conduct performance reviews
* Conduct training sessions
* Perform front desk duties
* Prepare marketing plans
* Arrange for and oversee maintenance activities
* Enforce policies and procedures
* Address customers' complaints or concerns
* Assist clients/guests with special needs
* Develop and implement business plans
* Establish work schedules
* Manage events
* Organize and maintain inventory
* Take, cancel and change room reservations
* Register arriving guests and assign rooms
* Provide information on hotel facilities and services
* Process group arrivals and departures
* Process guests' departures, calculate charges and receive payments
* Perform light housekeeping and cleaning duties
* Balance cash and complete balance sheets, cash reports and related forms
* Answer telephone and relay telephone calls and messages
* Clerical duties (i.e. faxing, filing, photocopying)
* Provide general information about points of interest in the area
* Follow emergency and safety procedures
* Contact customers to deliver requested wakeup calls
* Provide customer service
* Maintain an inventory of vacancies, reservations and room assignments
* Resolve complaints and claims
* Investigate complaints and claims
Experience
2 years to less than 3 years.
Location
Bristol, NB
Salary
$15.30 to $18.00 per hour (to be negotiated) / 32 to 40 hours per week.
Terms of Employment
Permanent employment, Full time. Day, Evening, Night, Weekend, Morning. Starts as soon as possible.
Benefits
* Team building opportunities
* Parking available
Who can apply for this job?
The employer accepts applications from:
* Canadian citizens and permanent or temporary residents of Canada.
* Other candidates with or without a valid Canadian work permit.
Advertised until
2025-04-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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