Role Objective:
We are looking for energetic candidates who are sales driven for a Part time Senior Associate. As an Ambassador of Shaun Leane, you will ensure a unique client experience before, during and after a sale. You achieve sales targets and proactively develop your client portfolio. You also participate to the daily concession operations. You are proactive, well spoken, a team player, and are talented at building relationships at every level.
During your role, you will be required to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our own brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Responsibilities:
* Achieving and exceeding sales targets.
* To develop and maintain exceptional product knowledge, along with a full understanding and passion for the history and heritage of the House.
* Providing world-class customer service, ensuring a unique and tailored client experience.
* A good understanding and knowledge of luxury jewellery, diamonds and precious metals, ensuring that customers are informed and aware.
* Ensuring the efficient management of black book clients and VIP customer database to facilitate return business.
* Visual merchandising, including daily housekeeping in order to maintain high standard product presentation.
* Providing stock reports, daily sales reports and overseeing stock control.
* Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
* Personal appearance and presentation must always be strictly in line with company standards.
Skills and Experience Required
* Sales experience in a similar role / luxury retail - A proven record of excellent sales – ideally jewellery
* World class customer service with excellent understanding of customer priorities. A pro-active attitude, with confidence in your ability to cultivate your own client book.
* An innovative and enthusiastic approach to visual merchandising.
* Ability to adapt to frequent change in a high-pressure environment.
* Ability to initiate contact and communication and build a rapport.
* Ability to work on own initiative.
* Excellent working knowledge of the luxury retail sector and jewellery.
* Arabic speaker is highly advantageous.
Person Specifications
* Excellent communication and interpersonal skills with the ability to build and maintain relationships
* Able to work in fast paced environments
* A strong team player and considerate of colleagues
* A friendly, approachable, confident personality.
Primary Location: London
Location Details: Selfridges
Start Date: ASAP
Job Type: Permanent
Salary: £25000 full time equivalent
Schedule: Part time
Position Reports to: Concession Manager