This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
ABOUT FINISTERRE
We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Bristol store.
Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with a purpose-led brand.
Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us.
So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.
ABOUT THE ROLE
The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day-to-day running of the store to deliver agreed targets and KPIs. Assisting with the coaching and development of the team to achieve best-in-class customer service and retail operations.
KEY RESPONSIBILITIES
Customer Experience
* Demonstrate and influence others on how to deliver an engaging and experiential customer service.
* Ensure store team are set up to educate and guide customers in making the right purchase.
* Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training.
* Work with store manager to build community relationships within the store's local area.
* Work with the store manager and marketing team to deliver successful & engaging store events.
Commercial
* Share ownership of the store's performance and communicate the store targets and future plans with the team.
* Review and analyse RCA report, implement commercial changes to drive more sales.
* Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity.
* Communicate with manager and merchandising team to maximize stock opportunities.
* Understand the overall company strategy and how the retail goals fit into the overall direction.
Operations
* Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store.
* Train all staff on stock handling processes ensuring accuracy in any stock movements.
* Ensure store teams have adequate training on all retail operations and are up to date.
* Support manager with implementing high standards of visual merchandising and store presentation.
* Assist with managing the health & safety for the store, ensuring compliance at all times.
People
* Proudly represent Finisterre and ensure the brand story and company values are championed through the store team.
* Ensure adequate training has been rolled out to the store team.
* Maintain an open and positive relationship with Store Manager.
* Maintain good communications and relationships with all department teams.
* Assist manager with recruiting the best team for the brand and store.
KPIs
* Annual sales & contribution targets
* ATV
* Conversion
* Customer satisfaction
Requirements
WHAT YOU'LL BRING TO FINISTERRE
* You share our love of the sea and our brand values.
* You like to lead by example, motivating and supporting others.
* You are a people person, building positive relationships with both customers and your retail team.
* You pay attention to detail and take pride in delivering tasks accurately.
* Proven experience managing a team within a premium Apparel brand.
* Be commercially aware and possess in-depth experience of working towards KPIs.
* Visual merchandising skills.
* Competent with Excel, Word, and Office Outlook.
* Motivates and coaches others to be the best they can be.
* Good communicator between management and retail team.
* Passion, energy, and aspiration in line with Finisterre products, brand, and customers.
Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
Benefits
WHAT YOU'LL RECEIVE FROM FINISTERRE
We are offering a full-time, permanent contract, based at our Bristol store with a competitive salary of £26,500.
At Finisterre, we provide an opportunity to grow and develop yourself within a fast-paced, growing B Corp certified brand. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
* A discretionary bonus scheme, based on company performance.
* A pension scheme with Nest.
* 25 days holiday per year, plus up to 8 UK bank holidays.
* Additional holidays for length of service.
* Your birthday day off.
* 60% product discount for personal and gift use.
* 30% Friends and Family product discount.
* Life assurance with access to an employee assistance program.
* Access to a wide range of wellbeing programs.
* Regular company social events.
* Paid volunteering opportunities.
* Various discounts from our B Corp community.
* Individual training and development plans.
* Sea Tuesday companywide updates.
* And so much more!
We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.
#J-18808-Ljbffr