Hotel Café Royal, a luxury 5-star hotel conveniently located between Soho and Mayfair, is seeking an enthusiastic and personable Waiter to join the team at the Green Bar, a vibrant cocktail destination inspired by the iconic Café Royal Cocktail Book of 1937. Named after the legendary absinthe, the Green Bar offers a sophisticated yet lively environment, attracting contemporary Londoners and hotel guests alike.
As a Waiter in the Green Bar, you will be an integral part of delivering exceptional service, ensuring guests enjoy a seamless and memorable experience. You will have the opportunity to showcase your knowledge of cocktails and hospitality while working in a dynamic and fast-paced environment.
Key Responsibilities:
* Provide a warm, professional welcome to all guests, ensuring their needs are anticipated and met throughout their visit.
* Deliver knowledgeable recommendations on the Green Bars signature cocktails, absinthe menu, and other beverage offerings.
* Ensure all guests receive a luxury-level dining and drinking experience in keeping with the hotels standards.
* Take orders accurately and promptly, ensuring clear communication with the bar and kitchen teams.
* Serve food and beverages efficiently, adhering to presentation standards.
* Monitor guest satisfaction and respond to any requests or feedback with professionalism.
* Maintain in-depth knowledge of the Green Bars menu, including the history and inspiration behind signature cocktails and the absinthe collection.
* Stay updated on seasonal menu changes and promotional offerings.
* Assist in preparing the bar area for service, including setting tables, polishing glassware, and stocking supplies.
* Maintain cleanliness and organization of the bar and service areas throughout shifts.
* Support the Green Bar team with side duties and end-of-shift responsibilities as required.
* Collaborate effectively with bar staff, kitchen teams, and fellow waitstaff to ensure smooth service.
* Uphold a positive and professional atmosphere within the team.
* Follow all health, safety, and hygiene regulations.
* Ensure responsible service of alcohol, adhering to licensing laws and hotel policies.
Requirements:
* Previous experience as a Waiter or in a similar role within a high-end bar, restaurant, or luxury hospitality environment is preferred.
* Excellent interpersonal and communication skills, with the ability to connect with guests from diverse backgrounds.
* Strong attention to detail and a commitment to delivering flawless service.
* An interest in cocktails and spirits, with a willingness to expand product knowledge.
* Impeccable grooming and presentation, in line with luxury hospitality standards.
* A proactive and positive attitude, with the ability to remain calm under pressure.
* Flexibility to work shifts, including evenings, weekends, and bank holidays.
The Benefits:
* Pay of up to £33,000 per year including service charge
* Access to heavily discounted friends and family rooms rates across the Set Hotels
* Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
* Up to 50% colleagues discount in all our food and beverage outlets
* Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
* Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
* Christmas celebrations, including colleague lunch, childrens party and Christmas gift
* Automatic membership of the companys life assurance scheme from day one
* Generous discounts on retail and dining in Central London through the West End Club app
* Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
* A variety of external benefits including gym discounts and free eye tests
* Cycle to work scheme and season ticket loan
* A wide range of both internal and external training and development programmes to support all of our colleagues career progression
* The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday
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