Customer Service Call Centre Advisor Oldbury, B68 £25,396 per annum Full-time, Permanent, On-site Morson Talent is proud to be recruiting on behalf of a well-established and growing organisation for a Customer Service Call Centre Advisor to join their dynamic team based in Oldbury. This is a fantastic opportunity for someone with a background in customer service, call centre, or administration who thrives in a fast-paced environment and is confident handling challenging conversations. ________________________________________ About the Role As a Customer Service Call Centre Advisor, you'll play a crucial role in the aftersales process. Once a sale is confirmed, you'll step in to ensure smooth delivery and resolution. Your responsibilities will include: Allocating jobs to engineers and updating customers with ETAs Chasing engineers for job completions and following up on outstanding actions Contacting customers to resolve disputes and chase payments where needed Handling inbound calls across three different lines Using internal CRM systems to manage and log customer interactions ________________________________________ What We’re Looking For Previous experience in customer service, call centre, or administration Confident and professional phone manner Comfortable dealing with difficult conversations and resolving queries Ability to multitask and remain calm under pressure Strong organisational skills and attention to detail ________________________________________ Shifts and Hours Four-week rolling rota (includes weekends 2 weeks out of 4) Weekday shifts: 7:00am – 4:00pm 8:30am – 5:30pm 10:00am – 7:00pm Weekend shifts: Saturday and Sunday: 8:00am – 5:00pm Daily breaks: two 10-minute breaks and one 40-minute break ________________________________________ Training and Onboarding • One week of classroom-based training • One week in an academy-style environment with additional support • Full support and ongoing development provided ________________________________________ Location This is an on-site role based at: Hagley Road West, Oldbury, B68 0NP ________________________________________ Start Dates • Immediate starts available: Monday 21 April or Monday 13 May