LSH Auto is excited to announce we have a Service Advisor position at our dealership in Stockport. We are looking for a passionate individual to provide outstanding service and support to our customers while ensuring their needs are met with professionalism and efficiency.
Hours: 45
Salary: £29,000 Plus OTE bonus
Responsibilities:
* Greeting customers and managing service appointment schedules
* Assessing and documenting customer concerns regarding vehicle issues
* Providing transparent and accurate estimates for both services and repairs
* Collaborating with technicians to ensure high-quality and timely service delivery
* Keeping customers informed about the progress of their vehicle's service
* Addressing customer inquiries and resolving complaints efficiently
Requirements:
* Proven experience as a Service Advisor, ideally in the automotive industry
* Exceptional communication and customer service skills
* Strong organisational skills with the ability to prioritise tasks effectively
* Knowledge of automotive products, systems, and services
* Ability to thrive in a busy, fast-paced environment
* Proficiency with service-related software and tools
* A full UK driver's licence
If you are dedicated to providing excellent customer experiences and are enthusiastic about cars, we would love to hear from you!
Benefits:
* Colleague Referral Scheme (£500 - £1000)
* A range of Mercedes Benz training and leadership programmes
* Platinum Plus Rewards Scheme
* Colleague Car Purchase Scheme
* Eye care Vouchers
* Life Assurance (4 x annual salary)
* 31 days holiday (including bank holidays), rising to 38 days with length of service
* Wellbeing Support
* Company Pension
* Full uniform provided
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Customer Service
Industries:
IT Services and IT Consulting
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