Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
An opportunity has arisen to join Secure Care Services as a permanent Band 3 Admin Officer (37.5hrs Monday - Friday) supporting our Tyne Mental Health and Tyne Rehab Units at Northgate Park.
Applicants should have previous secretarial or office experience which is essential due to the demands of the role. This is a rewarding role within a supportive environment and opportunities for personal development throughout your career in the Trust will be explored during your appraisal. Training will be given and mentorship will be aligned to the successful candidate from the onset.
The post holder will be working alongside others within the administration team and with clinical colleagues, providing confidential and efficient administrative support with allocated duties to support the clinical staff, Consultant, and the wider administration team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Main duties of the job
Duties include:
* Taking telephone calls and receiving visitors to the service
* Typing reports and letters
* Working out of a shared inbox
* Taking minutes at meetings such as CPA's, MDTS, CTR's, Section 117 and professionals meetings.
* Updating Electronic Patient Health Record System.
* Arranging clinics
* Other duties as required.
Job responsibilities
Candidates must be able to demonstrate proven experience in the following skills that are required for this post:
* Experience in a customer services / patient / service user focused environment
* Secretarial experience working within a team / Consultant / Manager
* Excellent communication and interpersonal skills
* Minute taking experience as attending meetings and updating action plans and core RIO documentation live on a screen is required in this role on occasions
* Diary management experience and organisational skills
* A good working knowledge of Microsoft word / excel/ office packages
* A good working knowledge of the RIO (not essential as training will be given to those who have not worked on this systems before)
* Excellent verbal and written communication skills
* Ability to be self-directed, motivated and be able to contribute positively within a team
* Experience in managing and maintaining office systems desirable
* The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
* The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
* You should currently hold the required level of qualifications, as outlined in the Essential Criteria or working towards this with equivalent experience
Person Specification
Education and Qualification
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
* Audio Typing qualification or demonstrable equivalent experience
* General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
* Knowledge of NHS Policies and Procedures
* Working knowledge of Microsoft applications, including e-mail communication
* Ability to maintain and update Patient Information Systems e.g. RiO
* Good working knowledge of office procedures
* Previous secretarial/clerical experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We welcome your application.
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