Are you looking for a rewarding role where you can apply your positive communication skills to ensure the highest standards in customer satisfaction within the Chilled Food sector? Customer Technologist Overview The Customer Technologist role presents a unique opportunity to work directly with major retail customers, supporting a diverse range of chilled food products. You will play a key role in ensuring that products meet the required safety, quality, and ethical standards, while also building strong relationships with suppliers and internal teams. This position is with a supplier of chilled food products to some of the biggest retailers and offers excellent career development opportunities. Customer Technologist Key Responsibilities Build and maintain strong, collaborative relationships with retail customers, ensuring alignment on product quality and food safety standards Act as the technical point of contact between the customer and the supplier, ensuring clear communication of expectations, specifications, and compliance requirements Ensure that all product documentation, technical data, and audit results are accurately communicated and maintained in line with customer requirements Work closely with internal teams to manage customer technical platforms, ensuring seamless communication around quality control, product development, and compliance Oversee the technical aspects of new product development (NPD), ensuring that customer specifications and quality standards are met Customer Technologist Key Requirements Proven experience in the chilled food or food-related sectors, particularly in a customer-facing technical role Familiarity with chilled food supply chains and product requirements for major retailers Excellent organisational and project management skills, with the ability to manage multiple priorities and deadlines Exceptional attention to detail, strong analytical skills, and experience working with technical data Knowledge of food safety standards, auditing practices, HACCP principles, and new product development (NPD) Proficiency in Microsoft Office, with experience using customer-facing technical platforms or ERP systems Strong communication and interpersonal skills, able to work independently or as part of a team in a fast-paced environment This is an exciting opportunity for a proactive, detail-oriented individual to join a leading chilled food supplier and make a real impact with key retail customers. With a focus on customer satisfaction, this role offers significant growth potential and the chance to work with some of the biggest names in the retail food industry. If you are ready to take on this challenging and rewarding role, we look forward to hearing from you Location: Kent Hours: Monday - Friday Salary: up to £35k Company Benefits This is a UK-based position, and as such, applicants must have the Right to Work in the UK. If applicable, evidence of your Right to Work will be requested prior to interview