Job Title: Housing Manager (241593)
Location: Scotland, Dundee
Employment Type: Full Time (37.5 hpw)
Salary: Circa £28,950 and great benefits including Health Cash Plan
About the Role:
This is a great job opportunity for a Housing Manager to join Home Group's awesome housing team in Dundee. As our Housing Manager, you’ll be the face-to-face customer support to our communities. This role is perfect for you if you enjoy variety and delivering excellent services to our customers and communities.
Typical Day as a Housing Manager:
* Engage with customers and proactively manage our estates to get to know our communities.
* Oversee a number of patches and neighbourhoods, supported by our Community Housing Assistants.
* Manage anti-social behaviours in our estates and respond to customer queries and complaints.
* Handle the voids process, including liaising with local authorities.
* Conduct estate inspections, meet contractors on site, and perform routine safety and compliance checks in our buildings and communities.
About You:
* Experience in housing management and understanding of housing law; knowledge of universal credit is a plus.
* Highly organized, methodical, and a proactive self-starter with a positive attitude.
* Passionate about delivering excellent customer service with a genuine desire to help customers.
* Resilient and capable of handling complaints effectively.
* Confident in working with external partners and stakeholders such as local authorities and MPs.
* A team player who is comfortable working independently in local estates.
Job Details:
* This is a hybrid role; you’ll spend 3 days working from our community patches in Dundee.
* Regular team meetings will be held; 2 days will be spent in the office or working from home for administrative tasks.
* Flexible working hours may be available; discuss this during the interview.
* Work primarily Monday to Friday, with occasional evenings to meet with customers.
* A vehicle insured for business purposes is required; mileage will be reimbursed.
* A Standard DBS check will be conducted, and we will cover the costs.
What’s in it for You?
* 34 days leave (including bank holidays and a “me day”), increasing to 39, with options to buy more and time off for volunteering.
* Health cash plan covering costs for dental, optical, prescriptions, and alternative therapies.
* Access to over 800 high street discounts.
* Opportunities for career growth within the organization.
* Support for wellbeing, recognized as one of the top places in the UK for colleague wellbeing.
Click APPLY NOW to view our Housing Manager Job description, learn more about us, and receive assistance with your application. Please note that we may close this job early, so don’t delay in applying. If you need any adjustments during the recruitment process, please contact us at recruitment@homegroup.org.uk.
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