Established for many decades, this forward-thinking and hugely successful company needs an experienced, immediately available Administrator who can hit the ground running and is confident in providing first-class administration support to a busy Collections team that operates on a purely B2B basis.
What’s in it for you as an Administrator?
* Work hours: Monday to Thursday, 9am to 5.30pm with a 5pm finish on a Friday
* Salary: £24,000
* Access to a bonus scheme between £50.00 and £600.00 per month
* 20 days annual leave, plus your birthday off and Christmas shutdown
* Regular incentives and social events
* Training and development courses
* Volunteering programme
* Discounted gym membership
* Health and wellbeing programme
* Pension scheme
Administrator Responsibilities:
* Support the collections team with all administrative tasks relating to defaults and terminations, sales, refunds, daily banking, transfers, demands, and call-in loads
* Update the CRM with customer information and activity, ensuring all data is accurately recorded
* Help customers by making courtesy calls to handle any possible queries
* Liaise with customers to gather information regarding returned direct debits
* Take ownership of the post, this includes managing incoming and outgoing post, and assisting with manual letter runs
* Assist the Collections Manager with data and reporting, gathering and compiling all necessary information
* Work within the regulatory requirements
Administrator Skills and Experience:
* Experienced Administrator who possesses strong administration skills and a keen eye for detail
* Knowledge of the finance sector and associated regulatory requirements, such as FCA, would be beneficial
* Experience of using BACS for direct debits would be advantageous
* Professional and articulate, a confident and competent communicator with an excellent telephone manner
* Demonstrates excellent organisation and time management skills, able to work under pressure in a fast-paced environment and meet deadlines
* A team player who enjoys working in a collaborative environment