Join our team as a Compliance and Data Integrity Manager and play a pivotal role in optimizing processes, driving performance, and delivering exceptional customer care in property management, lettings, and block management.
About the Role
In this critical position, you will oversee the accuracy and reliability of our data across platforms like MRI Sales and Lettings, ensuring compliance with industry standards and internal policies. You'll monitor customer care standards, conduct quality assurance checks, and implement robust processes to improve performance and compliance across all operations.
Primary Responsibilities
Data Integrity, Accuracy, and Reporting:
* Maintain accurate and up-to-date property, client, and transaction data in our systems.
* Conduct regular data audits and resolve discrepancies.
* Analyse performance reports to identify trends and areas for improvement.
* Develop data validation processes to enhance reporting reliability.
* Generate compliance and performance reports for senior management.
KPI Monitoring and Reporting:
* Create and monitor property and block management KPIs.
* Prepare monthly and quarterly performance reports with actionable insights.
Quality Assurance and Process Management:
1. Conduct audits of workflows, communications, and processes to identify ineffici...