Location: Client Site - Bradford Onsite: 4 days per week initially, to guide the account team and implement ways of working. Once BAU is established, there is scope to reduce this to 3 days per week onsite, with flexibility to WFH and/or visit Delta Park on the remaining days. About The Delta Group We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. We operate across 6 sites in the UK and Ireland, providing in-house creative design, POS print, signage, warehousing and installation services, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients’ strategic goals. Role Overview We are seeking a passionate and motivated Senior Account Director, who is committed to excellence in client service and project execution. As Senior Account Director, you will take responsibility for the strategic running and overall performance of the account. You will guide the account team to ensure the delivery of high-quality services to consistently meet agreed SLAs and KPIs. You will ensure that client activities are expanded to their fullest potential in order to maximise service, value add and profitability, ensuring client satisfaction and retention. Primary Objectives: Be the figurehead for the Account Team, leading by example and showing thought leadership Motivate and develop the Account Team, ensuring they provide a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. Develop excellent client and business relationships, including key senior personnel Provide Retail POS and Signage solutions that meet client expectations, working with them to deliver innovation on future store development opportunities Continually review process and current practice, challenging received ways of working and initiating improvements which add value Ensure that relevant aspects of the Continuous Improvement Plan (CIP) are discussed and reviewed with the client and delivered in a timely manner Ensure timely service and commercial performance reporting is delivered into the client and business Develop, deliver and report monthly on an Annual Development Plan (ADP), including the implementation of an Account Bible Display a positive ‘can do’ attitude in managing client expectations and delivering great service Identifying opportunities for cross-sell and up-sell of additional Delta Group services to the mutual benefit of the client and the business Ownership and delivery of agreed financial targets Be an ambassador for the Delta business, demonstrating clear leadership by example Key responsibilities Maintain a close overview of all activities being delivered by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns Management of the personal development of all team members, through appraisals, one‐to‐one meetings, mentoring and coaching. Ensure a succession plan is agreed with the HR Director, identifying and addressing any training requirements (where needed) Ensure that the Exec Board are kept up to speed with development opportunities Work cross functionally with client and business teams, overseeing all work and projects Ensure all “work in progress” is actively logged and monitored and consistently delivered within relevant service parameters Represent the business in regular status meetings and Quarterly Business Reviews with your client Manage all financial aspects of your client activities, including timely and accurate invoicing forecasting and budget setting. Be the primary point of escalation for client issues. Identify and lead on innovation, cost saving and service development opportunities Interact with key stakeholders and departments, adding value to existing processes whenever possible. Knowledge, Skills and Experience 10 years client service experience, working directly with retailers on creative POS solutions Extensive POS production and workflow experience: strong technical skills and the ability to provide instant solutions and recommendations Thorough understanding of the retail POS landscape Previous experience working on client site. Familiar with excellent customer service and accustomed to delivering it A passion for quality Inspirational team leader with proven ability to motivate and get the best out of others Excellent interpersonal skills, able to develop positive relationships and present solutions with confidence A self-starter with good organisational skills and an ability to prioritise work to meet client and business expectations in a fast paced environment Commercially astute, understands how to drive revenue and profit with an aptitude for business development A ‘can do’ attitude always focused on getting the job done to the highest standards An excellent communicator Excellent time management skills Good IT literacy, including MS Word, PowerPoint, Excel and Google docs Benefits 20 Annual Leave, plus Bank Holidays Workplace pension, provided by NEST (National Employment Savings Trust) Employee Assistance Programme Employee Discount Scheme Training and Development Opportunities The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.