We are looking for a new Customer Service/Data Analyst to work in Bedford, This is a Temp to Perm opportunity working Monday to Friday 9am to 5pm paying £12.40 per hour with overtime paid at Time and a half. You will be in charge of one of the clients main accounts dealing with orders, data input and all customer service issues. Fun,Friendly working environment with supportive team and management.
* entering customer data in to the data base
* updating customer information
* handling customer telephone calls and making required activities
* actively preventing terminations of contracts and reduce of purchased services
* handling customer feedback and making required activities
* making customer satisfaction surveys
* follow up of first delivery to new customer
* follow up of contract termination and final invoicing
* making invoicing to customers
* printing of delivery lists
* archive of customer documents
* Customer service and care of the customers
Requirements
Understands customer needs
Must have a minimum of 3 years customer service experience in a fast paced office environment
E...