IT Desktop Engineer – Windows 11 Upgrade Deployment Location: Leicester (Full-time, 5 days/week) Contract Type: Full-time, 3-month contract Start Date: ASAP Overview: We are seeking an experienced Desktop Engineer to support a large-scale Windows 10 to Windows 11 upgrade project based at Carlton Park. This role involves deploying new hardware and providing user-facing support to approximately 500 users in Leicester and surrounding areas. Contractors will operate under the guidance of the End User Computing (EUC) team to ensure a smooth transition and high-quality service delivery. Key Responsibilities: Support the hardware refresh program by provisioning and deploying Windows 11 laptops. Coordinate the replacement process, including: Issuing temporary laptops to users Receiving and decommissioning old devices Imaging and configuring new Windows 11 laptops Redeploying fully provisioned devices to end-users Manage an ongoing rolling replacement schedule of 20 laptops in circulation. Engage with users in a Tech Bar-style setup, providing hands-on support and troubleshooting as needed. Strive to complete the maximum number of upgrades before the October deadline. Essential Skills & Experience: Proven experience with Windows 11 deployments and hardware refreshes. Strong skills in laptop imaging and configuration. Demonstrated ability to provide user-facing IT support in a fast-paced environment. Experience working in a Tech Bar or similar walk-up support model is highly desirable. Excellent communication and interpersonal skills. This is a great opportunity to be part of a high-impact project with a dedicated team. This is an opportunity to be hands-on with the latest technologies while working in a professional and supportive environment. If this sounds like you, please apply below. ADZN1_UKTJ