Infrastructure Analyst Watford, Hertfordshire £30-35,000 bens About the Role: Based in Watford, Hertfordshire, my client, a dynamic multisite organisation, requires an Infrastructure Analyst to optimise and improve our systems and infrastructure, through maintenance and support. The role supports the IT team in delivering excellent 3rd line support to over 500 users across over 200 sites in the UK and Europe. Main responsibilities of the Infrastructure Analyst: Infrastructure troubleshooting and administration and backup administration Reviewing security posture for Group devices and infrastructure Plan for security vulnerability remediation Deploy updates on the network to maintain security Escalating and creating plans for support team to resolve security threats and vulnerabilities Assist in upgrading infrastructure where required based on end of life\support Renewal of Cyber Essentials Plus and PCI compliance certification Reviewing information for IT security audits Implementing automated Windows operating system upgrades Optimising and improving our systems and infrastructure through maintenance and support Documentation for Infrastructure support Systems maintenance - Maintaining and deploying software\hardware updates for IT Infrastructure. Helpdesk support - Provides 3rd line support for problems arising from the use of the IT infrastructure across all sites and Head office which can’t be resolved by our IT Support Team. Project work - Co-design, Implementation, and assistance in I.T. Projects The Ideal candidate for the Infrastructure Analyst: Have a natural aptitude for technology, solving problems and finding solutions Able to take on systems and technologies in which they have no training Excellent communication skills, both spoken and written Professional and approachable Eagerness to learn new technologies Flexible with working hours, able to work evenings, weekends and bank holidays Available to travel abroad if required Beneficial Experience & Certification Windows 10/11 installation, deployment, administration, and 2nd / 3rd line support Windows 2022/2019/2016/2012 server administration and 2nd / 3rd line support Virtual machine management Router & Firewall configuration and administration Networking TCP\IP troubleshooting DHCP\DNS troubleshooting Active directory & Group Policy administration Exchange Hybrid & Office 365 administration and 2nd / 3rd line support Installation and configuration of Servers, PCs, laptops, printers, and peripherals General hardware and software troubleshooting Experience of 1st and 2nd line customer facing technical support Ideally worked in and understand a retail, wholesale or distributed company. Apply now: If you are interested in this Infrastructure Analyst, then please apply now for immediate consideration