Job summary This new post provides an exciting opportunity to the successful candidate to help shape services and oversee day to day operations of Billingham & Norton Primary Care Network. Working closely with the Clinical Directors and PCN Manager you will manage day to day finances, assist with HR and staffing and ensure we meet our operational targets. The post holder will also support the PCN Manager in ensuring compliance with CQC and other legal obligations. Main duties of the job Main responsibilities of the role are: Building good working relationships with all parties to support delivery of care to patients Offer day to day support for staff working for the PCN based in practices and be first contact for any concerns or issues Liaise with practices to ensure excellent communication regarding all PCN matters Monitor and evaluate clinical services provided by the PCN to practices Assist in all HR, including attendance and absence management, training and onboarding checks Support the managing team in successful in ensuring clinical governance, including registration and compliance with CQC requirements About us Billingham & Norton Primary Care Network (PCN) is a vibrant and diverse healthcare organisation dedicated to providing exceptional primary care in our area. We are a network of seven GP practices serving a community of over 51,000 patients. Our core values are collaboration, innovation, and a deep commitment to health equity. We believe in empowering patients to take charge of their well-being. We share resources to develop and manage teams of healthcare professionals who provide comprehensive, excellent care. These include: Care Coordinators First Contact Physiotherapists Health and Wellbeing Coaches Mental Health Professionals Pharmacists and Pharmacy Technicians Social Prescribers We currently employ over 20 staff, both directly and via third party employers. This role is mainly office based, though some travel across our practices may be required. Date posted 30 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working, Home or remote working, Compressed hours Reference number W0031-25-0000 Job locations Abbey Health Centre Finchale Avenue Billingham County Durham TS23 2DG Job description Job responsibilities Job responsibilities Operational Responsibilities Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) Oversee clinical sessions provided by all ARRS staff, including management of SystmOne, patient access and staff attendance. Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups. To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time. To support the recruitment, induction and training of new staff To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies. To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly. Administer sickness absence policy, informing practices when staff are off sick and run monthly reports for the PCN Manager To assist the PCN Manager in HR and other matters as required To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements To assist the PCN in the investigation and response to complaints To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements Liaise regularly with Team leaders to ensure service requirements are being met To ensure compliance and completion of Data Security and Protection Toolkit Following up on actions from meetings and updating the action log prior to the next meeting Setting up meetings and checking attendee availability PCN Leadership Team support - Co-ordinating diaries Managing communications to the PCN Team Project updates and other PCN updates as required by the PCN Manager Notification of PCN events and meetings PCN newsletter. Run searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required Provide IT support for PCN staff and projects as required Finance Responsibilities Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner Claiming and processing ARRS and other funding, including reimbursements to practices as required Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions Preparation and maintenance of finance spreadsheets and reports as required Support in year end and other submissions to accountants Job description Job responsibilities Job responsibilities Operational Responsibilities Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) Oversee clinical sessions provided by all ARRS staff, including management of SystmOne, patient access and staff attendance. Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups. To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time. To support the recruitment, induction and training of new staff To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies. To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly. Administer sickness absence policy, informing practices when staff are off sick and run monthly reports for the PCN Manager To assist the PCN Manager in HR and other matters as required To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements To assist the PCN in the investigation and response to complaints To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements Liaise regularly with Team leaders to ensure service requirements are being met To ensure compliance and completion of Data Security and Protection Toolkit Following up on actions from meetings and updating the action log prior to the next meeting Setting up meetings and checking attendee availability PCN Leadership Team support - Co-ordinating diaries Managing communications to the PCN Team Project updates and other PCN updates as required by the PCN Manager Notification of PCN events and meetings PCN newsletter. Run searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required Provide IT support for PCN staff and projects as required Finance Responsibilities Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner Claiming and processing ARRS and other funding, including reimbursements to practices as required Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions Preparation and maintenance of finance spreadsheets and reports as required Support in year end and other submissions to accountants Person Specification Qualifications Essential Degree level education or significant experience in a similar role GCSE grade A to C in English and Maths Desirable Book keeping or accountancy qualification Experience Essential - Previous experience working with Primary Care or NHS England - Experience in working at manager level - Experience working with finance, including book-keeping, bank reconciliation and preparation of end of year accounts - Proficient IT skills and experience - Experience building working relationships with staff, managers and a variety of stakeholders Desirable - Experience managing practice or PCN finance - Experience in managing HR processes - Experience writing policies - Experience managing Smartcard access Person Specification Qualifications Essential Degree level education or significant experience in a similar role GCSE grade A to C in English and Maths Desirable Book keeping or accountancy qualification Experience Essential - Previous experience working with Primary Care or NHS England - Experience in working at manager level - Experience working with finance, including book-keeping, bank reconciliation and preparation of end of year accounts - Proficient IT skills and experience - Experience building working relationships with staff, managers and a variety of stakeholders Desirable - Experience managing practice or PCN finance - Experience in managing HR processes - Experience writing policies - Experience managing Smartcard access Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Billingham and Norton Primary Care Network Address Abbey Health Centre Finchale Avenue Billingham County Durham TS23 2DG Employer's website https://bnpcn.co.uk/ (Opens in a new tab)