Job Type: Full-Time, Monday – Friday
MB&G is a well-run business with a team of specialists in each department, we are now looking for an experienced Operations Oversight Manager, who is hungry for the next step in their career to help drive the business forward. Although the firm is over 45 years old, over the last five years the business has seen just over a 400% growth in claims throughput via technology developments, resource structure and change management function, this has allowed us to partner with some of the UK’s biggest household names within a range of specialist sectors.
The emphasis has now moved from data processing and management to enhancing the customer experience; This means developing the culture so that customers get, and understand a fair outcome, in line with the FCA, Customer duty requirements, and the commercial expectations of the business.
It will involve developing the culture of the firm, applying project-based skills within the team and understanding how to demonstrate resulting achievements through effective use of KPIs.
The successful candidate will have worked in a hands-on management role, and ideally have good practical insurance knowledge and financial understanding. The right candidate will be data-driven, analytical, and financially literate with excellent attention to detail, and good people skills. You’ll also be able to communicate and present data to the team. While having a record of past achievements in the insurance sector, with extensive operational and project management experience. Insurance knowledge and regulatory background are a must.
~ Financial and commercial literacy with the ability to understand the financial data and reports to base your decisions and business recommendations.
~ A customer service champion, experienced in leading a culture of service quality, whilst ensuring cost-effectiveness for customers and shareholders.
~ Strong commercial acumen. Some experience or knowledge of pricing and commercial modelling will help create a healthy understanding of our partnerships, present and future while allowing you to support business decisions.
~ Office: Location: Office based with WFH options passed probation
Contract: Full time, Monday – Friday
Competitive package in line with industry standards, including private health care.