The Role We are looking for a Consultant to join our team as a Senior HR Operations Analyst in our Belfast Office. The HR Operations team provides operational support to Employees and the wider HR team throughout the employee life cycle from onboarding to offboarding. This role reports to the HR Operations Manager based in Belfast and is part of a wider global HR Operations team based across Bangalore, Belfast, Chicago, London & New York ). The Person Customer Focus - You understand the need to deliver an excellent experience to all our stakeholders, ensuring their requests are prioritized and resolved in an effective and detailed manner. Innovative Problem Solver - You are able to deal with ambiguity and take ownership of effective resolution of employee and stakeholder requests. HR Operations Champion - You are passionate about HR Operations and can deliver to the wider HR team and organization as a whole. Relevant Experience Workday and Google experience preferred. Familiar with Jira or similar ticketing system. Self-motivated HR Operations professional with 5 years experience working across multiple countries, supporting HR queries, systems, audits and data. Key Responsibilities Regularly reviews and actioning queries via our ticketing system(JIRA Cloud), providing first level support for all HR functions, escalating issues appropriately. Ensures SLAs are met with the highest levels of customer service. Partner with HR stakeholders (HRBPs, Employee Relations, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits, Mobility & Immigration) on employee life cycle activities and other projects and initiatives, including support with the offboarding process for employees, including exit interviews, leaver documentation (including severance agreements) and other administration. Review, audit and ensure integrity and compliance of the transactional data into Workday HCM, including new hires, terminations, transfers, and pay rate changes. Perform first level process and technical support for all HR systems and escalates issues appropriately. Ensure integrity and compliance of data in Workday, including new hires, terminations, transfers, and pay rate changes and ensure resolution when discrepancies are identified. Manages corrections for Workday HCM transactions and data, as needed. Identify continuous process improvement opportunities and work with the relevant stakeholders on requirements, testing and roll out. Support the Benefits team with Absence Programs. Ensure employee life cycle tasks and processes are completed with an awareness of local laws and regulations. Complete regular internal and external audits. Partner with Payroll for monthly payroll processing in line with monthly deadlines. Continuously review HR processes and documentation to ensure they are up to date. Support additional ad-hoc duties in line with business needs, including partnering with HR users and liaisons within the organization to define requirements for ad-hoc report requests. Makes recommendations and develops and tests final reports using the Workday HCM or other HR systems. Contribute to global HR projects and lead project initiatives when required. Provide second level support for complex employee documentation, including employment contracts. Manage probation period process for non-U.S. locations, including communication with managers and issuing the relevant documentation. Manage and adhere to records retention schedules. Continuously review and update processes within HR documentation and user manuals CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.