**Shop Manager Role Summary**
Manage a team to deliver fast and friendly service to customers across various channels, ensuring a brilliant shopping experience.
**Job Description**
As a Shop Manager, you will lead and motivate your team to provide exceptional customer service across multiple channels, including in-shop, delivery, Click+Collect, and drive-thru. Your primary responsibility will be to ensure customers have a positive experience when shopping with us, whether they order in-store or online.
**Key Responsibilities:**
• Lead and motivate a team to deliver fast and friendly service to customers
• Ensure customers have a brilliant shopping experience across multiple channels
• Manage and maintain a high level of customer satisfaction
• Collaborate with colleagues to achieve sales and customer service targets
• Develop and implement strategies to improve customer service and sales performance
**About the Company**
We are a leading retailer with a strong commitment to customer satisfaction and team development. Our company values include a passion for delivering exceptional customer service, a commitment to teamwork, and a drive for continuous improvement.