Job Category: Commercial
Location: 1 Derriford Business Park, Plymouth City Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:30
Salary: £20.00
To supervise and lead a team across numerous sites. This will involve work planning in the short term and future, the planning and coordination of burials and cremations, developing a grounds maintenance plan and other grounds maintenance activities. Providing assurance to the Bereavement Service management team that health, safety and wellbeing procedures are being followed.
Key Accountabilities and Measures
1. Day to day management across four cemeteries and two crematoria and five closed churchyards. (30%)
2. Responsible for aspects of Health and Safety in the workplace including undertaking Risk Assessment and ensuring they are up to date and staff comply. Looking for continual improvements to reduce risks with existing health and safety issues. (30%)
3. Seek opportunities to generate income (10%)
4. Maintain collaborative working relationships with internal and external partners to promote working together e.g. Street Services, Councillors, Funeral Directors, Clergy, Celebrants and the Ministry of Justice. (10%)
5. Maintain and improve the competency and morale of the team in order to deliver role measures.
Role Measures
1. Staff survey results evidence staff satisfaction with management and job satisfaction.
2. Reduction in complaints received.
3. Reduction in incidents of Health and Safety.
4. An efficient and fit for purpose Burial and Grounds team across the sites.
5. Improved customer satisfaction.
6. Achievement of compliance with the Health, Safety and Wellbeing Policy and associated Health and Safety Standards with no failed inspections or improvement notices from the HSE.
Essential Qualifications/Knowledge
1. Good Knowledge of Health and Safety legislation and practice.
2. Knowledge of using associated machinery (excavating and grave digging and grounds maintenance equipment).
3. Either 2 GCSE’s Grade A-C in English and Maths OR Literacy and numeracy commensurate with the grading of the post.
4. Full driving license.
5. Working knowledge of the relevant legislation and codes of practice relating to Burial and Cremation.
Desirable Qualifications/Knowledge
1. Experience of grave digging and burial.
2. ICCM (Institute of Cemetery and Crematoria Management) Cemetery Qualification.
3. Qualified to use mechanical excavators.
4. Capable of operating all grounds maintenance equipment used in the service.
5. IOSH qualification or working towards it.
Essential Experience
1. Manage workload and resource conflict to ensure adequate cover at all times.
2. Experience of working with the public in a service or in situations of a similar sensitive nature, as the post holder will have contact with bereaved people/families, be present at burials and work with human remains.
3. Experience of work planning of own and a team across various sites to ensure resources are in place to deliver service needs.
4. Proven track record of driving through change and improving working practices.
Desirable Experience
1. Working within a Local Authority experience.
Essential Skills
1. The ability and experience of working autonomously to develop, implement and review operational changes and service improvements to drive service efficiencies, improved performance and meet corporate objectives.
2. Day to day supervision and task management of staff.
3. Planning skills to ensure resources are allocated to optimise the smooth and effective running of the service, to plan and make recommendations for operational changes which require the ability to problem solve and be practical when identifying solutions to ensure planned delivery of work.
4. Ability to manage, adapt and prioritise own workload and that of their staff, when priorities and pressures are changed often within short timescales.
5. Ability to interpret relevant legislation for the service and apply same to the operational service.
6. Excellent interpersonal and communication skills are essential to deal with staff, customers, internal and external agencies and these situations can sometimes be sensitive.
7. Experience of budgetary controls to support financial spend in the team.
8. Driving skills required to drive all vehicles and plant associated with the service.
9. Effective IT skills including Microsoft Office, Excel and PowerPoint.
10. Be change ready, with an eye on the horizon to anticipate opportunities and challenges and able to adapt and flex as necessary.
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