This role is a hybrid role requiring 2 days per week on-site in the Midlands The Business Change Manager is responsible for leading and managing the implementation of business change initiatives across the a transformation programme. This role requires a strategic thinker with excellent communication skills to manage change effectively, ensuring that projects are delivered successfully and that the business is prepared to adopt and sustain the changes. The Business Change Manager will work closely with stakeholders at all levels to ensure alignment with programme objectives and to mitigate any resistance to change. CRM experience preferred but not essential. Key Responsibilities : Change Strategy Development : Design and implement change management strategy for the work stream that supports the business transformation initiatives, ensuring alignment with programme goals. Stakeholder Management : Identify, analyse, and engage key stakeholders throughout the change process. Build strong relationships to ensure successful buy-in and collaboration. Communication Planning : Develop and execute communication plans that clearly articulate the vision, objectives, and benefits of the change initiatives to all stakeholders. Impact Assessment : Conduct change impact assessments to identify the effects of change on various departments and individuals, and develop strategies to mitigate negative impacts. Training and Support : Collaborate with training teams to design and deliver training programs that equip employees with the necessary skills and knowledge to adapt to changes. Resistance Management : Identify potential areas of resistance and work to address and manage these proactively, ensuring a smooth transition. Monitoring and Reporting : Track and report on the progress of change initiatives, including risks, issues, and milestones. Provide regular updates to senior management. Post-Implementation Review : Conduct reviews after the implementation of change initiatives to evaluate the success and identify any further actions required. Continuous Improvement : Promote a culture of continuous improvement by identifying lessons learned from change initiatives and incorporating them into future projects. Qualifications : PROSCI accreditation/experience essential Experience : Minimum of 5 years of experience in change management, business transformation, or a similar role within a corporate environment. Skills : Strong change management skills with a track record of successful delivery. Excellent communication and interpersonal skills, with the ability to influence at all levels. Proven ability to manage multiple stakeholders with varying needs. Experience in conducting impact assessments and developing mitigation strategies. Ability to work independently and as part of a cross-functional team. Analytical mindset with strong problem-solving skills. Proficient in change management tools and methodologies.