Customer Advisor | Part-Time (20-30 Hours) | B&Q Gloucester
B&Q in Gloucester is looking for a Customer Advisor who is passionate about home improvement and enjoys helping customers find the right solutions. This part-time role (20-30 hours per week) is ideal for a friendly and outgoing individual who is eager to learn and provide excellent service.
As part of the team, the role involves assisting customers, offering expert advice, and ensuring a great in-store experience. Whether helping with DIY projects or recommending products, a positive attitude and willingness to support others are essential.
Join a leading home improvement retailer and be part of a team that makes a difference. Apply today!
About B&Q
B&Q is the UK’s leading home improvement and garden retailer, dedicated to helping customers create good homes since 1969. While the way customers live, shop, and use their homes has evolved over the past five decades, the need for functional, comfortable, and easy-to-maintain homes remains. B&Q continues to support homeowners by offering innovative solutions, sustainable products, and expert advice.
Committed to making home improvement accessible to everyone, B&Q provides a wide range of products and services designed to enhance living spaces.
B&Q is part of Kingfisher plc, an international home improvement company operating nearly 1,200 stores across 10 European countries.
About the Role
Customer Advisor - Décor Department – Including Evenings and Weekends
Part time – 20 – 30 hours per week
3 Month Fixed Term Contract
UK Notional hourly rate £12.48 per hour* (Inclusive of an £0.27p per hour, store specific location allowance)
B&Q Gloucester
Raising to £12.98 per hour from 1st April (Inclusive of an £0.27p per hour, store specific location allowance)
We believe anyone can improve their home to make life better. Join us as a Customer Advisor and you’ll be a big part of this.
Key Responsibilities
Join our team, and you’ll become an expert advisor. You will get to know every customer and their home improvement projects. Sales will be important, along with managing stock, setting up displays, and ensuring your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Requirements
Happy to help, eager to learn, and a bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. Our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more!
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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