Neon Search is on the lookout for a dynamic and experienced Head of Retail to lead and oversee the retail operations for a prestigious luxury brand. Based in London, this pivotal role offers the opportunity to shape the future of the brand’s retail presence, driving growth and ensuring an exceptional customer experience across all locations.
The Role
As Head of Retail, you will be responsible for overseeing all retail operations, ensuring the brand’s vision and values are consistently upheld. This senior leadership position requires a strategic mindset, operational expertise, and the ability to inspire teams to deliver excellence.
Key Responsibilities
* Strategic Leadership: Develop and implement the retail strategy to drive growth and align with the brand’s overall objectives.
* Performance Management: Monitor store performance, analysing key metrics to ensure targets are met and exceeded.
* Team Development: Lead and mentor store managers and retail teams, fostering a culture of excellence and collaboration.
* Customer Experience: Set the standard for luxury customer service, ensuring consistency across all stores.
* Operational Oversight: Manage budgets, stock levels, and processes to maximise efficiency and profitability.
* Expansion Planning: Play a key role in identifying new opportunities for store openings and market growth.
* Brand Representation: Act as a brand ambassador, maintaining the highest standards of professionalism and aligning all retail activities with the brand’s ethos.
About You
We are looking for a results-driven leader with extensive experience in luxury or high-end retail.
* Proven experience in a senior retail management role, ideally as a Head of Retail or Regional Manager.
* A strong track record of driving growth and operational excellence.
* Exceptional leadership skills, with the ability to inspire and develop teams at all levels.
* Commercial acumen and a strategic mindset, with experience managing P&L and driving profitability.
* Excellent communication and relationship-building skills.
* A passion for luxury retail and a deep understanding of delivering world-class customer experiences.
How to Apply
If you’re a visionary leader with a passion for luxury retail, we want to hear from you. Send your CV and a cover letter to Neon Search at kim@neonsearch.co.uk, quoting Head of Retail – London in the subject line.
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