Salary: £35,000 OTE
Type: Full time, permanent
Department: Contact Centre
Location: Pulman Skoda, Durham
We have an exciting opportunity for an individual to join our Aftersales Contact Centre. You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham.
The Role:
The contact centre is the first point of contact for all customers’ aftersales requirements. It is a busy and exciting role, which will challenge you every day. You must have customer service at the heart of everything you do with fantastic communication skills. The role includes outbound communication via live chat, telephone, and email, as well as online bookings and meeting upsell targets.
* Manage and book services, MOTs, diagnostics, and maintenance appointments.
* Provide advice on the types of services available to each customer.
* Highlight and convert up-selling opportunities for aftersales products such as service plans and routine maintenance items.
* Respond to all inquiries via phone, email, and SMS in a friendly, efficient, professional manner.
* Demonstrate excellent communication skills and be a team player.
* Ensure complete customer satisfaction and deliver a fantastic customer experience.
* Use in-house Dealer Management Systems, brand systems, and Microsoft Office software to enhance efficiency and consistently deliver a high-quality customer experience.
* Minimum 1 year experience in a customer service role.
* Experience of using in-house systems and Microsoft Office.
At Pulman, we like to say thank you to our fantastic employees by offering them competitive salaries and additional benefits:
* 25 days holiday allowance, rising with length of service.
* Company pension scheme.
* Employee benefit scheme.
* Training and progression opportunities.
* Free uniform annually.
* Free eye tests and dental check-ups annually.
* Uncapped commission.
* Bank holidays off!
If you'd like to join a fantastic, family-run business with a friendly and fun working environment and you think you have the skills we need, apply today!
About Pulman:
At Pulman, we pride ourselves on delivering a fantastic customer experience every time. They are a top Volkswagen Group retailer representing Volkswagen, SEAT, and SKODA, with sites across Durham, Sunderland, and Cramlington. People are at the heart of their strategy, with over 260 employees they are truly one big Pulman family. Pulman wants to match and exceed customers’ expectations whilst giving them a truly enjoyable experience that they will not find anywhere else.
#J-18808-Ljbffr