Job Description
As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality services. This role will provide first point of contact & customer service to clients, colleagues and third parties visiting and contacting our Bridgend office.
What You’ll Be Responsible For
1. Be the first point of contact for all visitors including contractors, suppliers, colleagues & clients visiting the office by providing professional and friendly customer service.
2. Answer external and internal calls in a professional, timely manner and diverting calls to the appropriate person, or relaying messages where applicable.
3. Organise and distribute incoming mail and parcel deliveries.
4. Process outgoing mail and postage, including recorded and special deliveries ready for collection.
5. Send and receive faxes (for conveyancing department), ensuring copies of proof of delivery is stored and shared correctly.
6. Perform other clerical receptionist duties such as filing, photocopying, taking payments and file opening.
7. Respond and action internal email queries from colleagues, such as meeting room requests.
8. Manage the entrance door, ensuring security is maintained at all times.
9. Maintain the office stationery stock.
10. Ensure the reception area is clean, tidy and presentable.
11. Maintain high levels of client and company confidentiality.
12. Provide administrative support to other teams when needed.
13. Any other reasonable duties and responsibilities as directed by your line manager or Director.
What We’re Looking For
1. Previous experience working on reception is preferred.
2. Demonstrate initiative.
3. A great telephone manner and comfortable speaking with clients both on the telephone and in person.
4. Excellent organisational skills.
5. Professional attitude and appearance.
6. Active listener.
7. Ability to multitask and prioritise tasks effectively.
8. Highly organised, methodical and presentable.
9. Excellent general IT skills, with the ability to quickly learn and adapt to new systems.
10. Ability to keep calm and professional in a client facing environment.
11. Team player.
What You’ll Receive
1. Enhanced annual leave entitlement.
2. Additional day off for a personal day and your birthday each year.
3. Discounted gym membership.
4. Development opportunities.
5. Length of service awards and recognition of special occasions.
Apply Now
If you have any questions about this opportunity, please email recruitment@howellslegal.com.
Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.
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