Company Description
Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 & 2017, 184 stylish, comfortable rooms are equipped with high-speed Internet connections, satellite TV, and spacious bathrooms including bathtubs and walk-in showers. Only 20 minutes from Dubai International Airport, the hotel is ideally located near the Dubai Convention Centre, World Trade Centre, and Jumeirah Beach-La Mer. The hotel offers free shuttle service to the beach and Dubai Mall.
The location of the hotel is in close proximity to Sheikh Zayed Road, the Dubai International Convention & Exhibition Centre, Port Rashid, Dry Docks, Maritime city, and five minutes away from Jumeirah Beach.
Job Description
Job Responsibilities:
1. To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest requests and complaints in a warm and timely manner.
2. Efficiently, courteously, and expediently welcome, handle check-in, check-out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
3. Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relations at all times.
4. Welcome and assist guests efficiently, courteously, and professionally in all Front Office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
5. Provide guests with an insight to the city and help them plan their leisure time while staying with us.
6. Act as an ambassador of Accor Hospitality for guests to have a uniform branded experience while staying with us.
7. Adhere to the hotel standard operating procedures.
Job Type: Full-time
Qualifications
Requirements:
1. Prior experience working with Opera or a related Property Management system.
2. The candidate requires excellent verbal and written English communication skills.
3. Knowledge of other languages will be an added advantage.
4. Previous work experience with 3/4 star Hospitality brands will be an added advantage though not a necessary requirement.
5. Arabic speaker candidates are encouraged to apply.
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