Operational Support Manager - Theatres and Critical Care (Band 6) - Theatres and Critical Care - Liverpool University Hospitals NHS Foundation Trust
Liverpool University Hospitals NHS Foundation Trust – Merseyside
At Liverpool University Teaching Hospitals our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.
An exciting opportunity has arisen for an Operational Support Manager to come and work within the Theatres and Critical Care Care Group at Royal Liverpool University Hospital. We are looking for an enthusiastic new team member to join our operational team at the Royal Liverpool Hospital Site.
You will work directly with the General Service Manager, Head of Operations, Clinical Directors, and Matrons for the two areas to ensure smooth day-to-day running of the service, support the delivery of projects, and contribute towards our financial improvement plans.
You will be required to liaise effectively with both internal and external stakeholders, be flexible, adaptive and highly organised. We are looking for someone proactive, forward-thinking and reliable who wants to learn and tackle a new challenge in a role which varies day to day.
Reporting to the General Service Manager, the post holder will be an integral member of the Care Group management team.
The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary; specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's governance processes.
The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.
Supporting the General Service Manager with the delivery of the specialities operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.
The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.
They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group.
The Operational Support Manager will be visible and on-hand to deal with queries from the administration staff within their Care Group.
Deputising for the General Service Manager as and when required.
Key Responsibilities:
* Monitoring and investigating DATIX incidents
* Reviewing and updating risk registers
* Contributing to management of complaints
Collaborative Projects:
* Working with specialities on projects like:
o 6-4-2
o Scheduling
o Procurement/ Equipment
Operational and Administrative Services:
* Managing day to day sickness, attendance, and performance of the teams in the care group
* Monitoring performance in various ways
* Working with clinical teams to set new KPIs/targets for the Care Group
Improvement Plans:
* Be actively involved in the Theatre Productivity Improvement Programme (TPIG)
* Lead and assist on workstreams with TPIG
* Understand and identify issues within Care Group financial budgets.
* Work alongside clinical team to streamline and improve current processes and procedures
Administration Oversight:
* Take an active involvement in facilitating further idea generation for Cost Improvements Plans
* Organise sessions and bring together new proposals
* Quality impact assess possible new initiatives
Communication Skills:
* Communicate clearly, concisely with compassion
* Requires strong negotiation, mediation and persuasion skills with diplomacy and tact in a number of work situations to achieve objectives.
Deputising:
Deputising for the General Service Manager as and when required.
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