DESCRIPTION
We are looking for a 3P Concessions Manager (Global Transportation Services) in the Global Transportation Team. Our mission is to partner with third-party transportation carriers to elevate the Customer Delivery Experience through reliable, fast, cost-efficient, and sustainable operations. As a 3P Concessions Manager, you’ll be an essential part of innovating and transforming our processes to constantly innovate with our third-party carriers and to create the best customer experience in the world. You’ll be taking the lead on the design and launch of new programs. You’ll also oversee and maintain existing programs and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
•Drives continuous improvement initiatives with carriers, fulfilment centers, sort centers, customer service and Retail teams to improve customer experience, costs or processes
•Prepares and leads operations business update calls, such as monthly and quarterly business reviews
•Use data to understand operational challenges and opportunities
•Drives root-cause analysis and the successful implementation of corrective actions to improve service or cost
•Create continuous improvement initiatives to logistics challenges
•Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables
•Work with a variety of other Amazon departments to improve operational performance
•Manage stakeholders and internal processes
A day in the life
As a 3P Concessions Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of transportation network and a great experience for customers. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities on data and processes and will take the lead when it comes to designing their implementation. You’ll proactively look for new, data-backed ways we could do things better and help guide senior stakeholders in their decision making. Your work will be integral to your team’s success.
About the team
The team is a Global Transportation Services function that is specialized reducing concessions to customers, issued for reasons such as lost, damaged, or late parcels. The team has a Program Management and an Analytics pillar to drive excellence in outbound operations planning.
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements