EUC Field Operations Engineer (Headquarters, Chelmsford/Office Based)
Location of Role: Chelmsford
Advert Closing Date: 30/01/2025
Starting Salary: £29,634.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
An opportunity to join our customer-focused technical IT Field Operations team. Working across a wide array of technologies and applications on the Windows 10 Operating System. Gaining exposure to the latest laptop and desktop hardware and software, VC Solutions, and supporting Police Officers, Staff, and Volunteers across Essex.
The IT Field Operations team provides IT support for Windows-based workstations, laptops, and their peripherals alongside bespoke Policing hardware and software and MS Teams VC solutions. Providing mobile IT support across the County.
The current vacancy is to support all Essex Police sites across the county. As a Field Operations Engineer, day-to-day duties will involve a significant amount of driving, attending Police Stations and other sites across the county to provide on-site, face-to-face IT support to Police Officers and Staff. Ensuring they have the necessary IT equipment to enable them to perform their duties. Therefore, a full valid UK driving licence is required for the role. The role also entails providing support at our office drop-in repair centre, located at Essex Force HQ in Chelmsford Essex, as well as IT equipment moves and changes around the County, which involves manual handling of IT and Audio Visual equipment.
Supporting front-line officers and staff is vitally important, so patience, tact, and positivity are required to put our operational officers at ease and to be able to work through their technical requirements, installations, and repairs.
We are looking for an adaptable, self-motivated, and enthusiastic person to join this hard-working Field Operations team. Ideally, you will have worked within an IT operations environment previously, preferably within a similar support role (however, if this doesn’t quite fit: tell us about any alternative experience or academic learning in the IT field that you have). The ability to support Microsoft products, particularly Windows 10, is key. Your aptitude to learn appropriate technical skills quickly is extremely important, as well as the ability to work alone (remotely) as well as part of a team.
Please evidence the following in your application:
1. Strong communication skills especially in relation to Customer Service and your attention to detail and taking responsibility and accountability.
2. A working knowledge of Windows 10 Operating System.
3. Hardware and Software Diagnostic skills.
4. A Valid UK driving licence.
Please also evidence if you have any understanding or knowledge of the following areas in your application for this role:
1. Laptop, workstation, AV (Video conferencing), and printer/MFD hardware diagnostic skills.
2. Knowledge of Microsoft Active Directory.
3. Knowledge/awareness of Microsoft Office 365 applications.
4. Basic Networking knowledge and diagnostic skills.
The role is a remote field operation engineer role, with some office-based work at Chelmsford Essex. Standard Office hours are 08:00 – 16:00 Monday to Friday, however, there may be occasions where you are asked to work outside of these core hours to meet operational requirements, so some flexibility would be expected.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated, and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported, and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £34,359.00.
Kent Police and Essex Police have separate salary grading systems; therefore, the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer, please refer to the criteria stated in this job advert and include any experience, skills, and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process, you will be sent vetting information forms to complete.
Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate, we will make adjustments to the selection process, working arrangements, and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to:
* Members of a European Economic Area (EEA) state who hold settled or pre-settled status under the EU Settlement Scheme.
* Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.
All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are equal opportunities employers. Communications may be recorded for monitoring purposes.
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