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Customer Care Helpdesk Advisor, Manchester
Client:
Location:
Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required: Yes
Job Reference:
67c3e4a99214
Job Views:
3
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Customer Care Advisor Required
Job Type: Temp - Perm
Location: Manchester City Centre
JOB DESCRIPTION:
An exciting opportunity for customer care advisor in Manchester. Our client is looking for an experienced, fast paced, and hardworking CCA to join their team, with an immediate start. This is initially a temp position.
Working hours: Monday to Friday, 8am - 5pm.
Daily responsibilities will include:
1. Supporting other members on the help desk team as and when required.
2. Accurately record details of the caller, problem and severity.
3. Taking incoming calls from customers and clients.
4. Providing effective and efficient administrative compliance support.
5. Identifying client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
6. Raising and managing to completion PPM and reactive work orders in the CAFM System to deliver KPIs.
7. Preparing reports and documents as required and maintaining confidentiality at all times.
8. Monitoring planned and reactive maintenance performance.
9. Responsibility for uploading paperwork to achieve an average compliance of routines score of 92% or above on ACT for all customers within the role's remit daily.
Requirements for the role:
1. Reliable
2. Organised
3. Proactive
If you are interested in the role, please send your CV or call Jess on 01618869670.
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