Job Description
Location: Central London
Our client, an internationally renowned Italian luxury furniture brand, is seeking a dedicated and dynamic Store Manager. Known for its commitment to excellence, the company fosters a work culture rooted in respect, honesty, and passion. Every detail matters here—from the curated showroom and refined selling process to the meticulous delivery and follow-up with customers. Joining this team offers the chance to excel, learn, and grow with a company that goes above and beyond to meet and exceed customer expectations.
-- MISSION --
As the Store Manager, you will lead every aspect of the store’s operations, ensuring smooth daily functions, achieving sales goals, and creating a pristine, welcoming environment that aligns with the brand’s luxury image. Your leadership will be key in driving a motivated, high-performing team (about 5 people) and in building lasting relationships with clients (B2C and B2B)
-- KEY RESPONSIBILITIES--
* Team Leadership & Development: Oversee recruiting, onboarding, and training, fostering a collaborative, customer-focused team culture.
* Operational Excellence: Manage day-to-day store functions, from scheduling and supervising staff to ensuring the store meets sales and operational targets.
* Customer Relationship Building: Understand customer needs and enhance their experience by establishing rapport, offering personalised service, and building brand loyalty.
* Inventory & Merchandising: Ensure merchandise availability and maintain store presentation standards; oversee inventory and approve contracts with suppliers.
* Financial Management: Develop and monitor the store’s budget, forecast expenses, and implement corrective actions to achieve financial goals.
* Strategy & Innovation: Monitor market trends, adjust pricing and promotions, and propose marketing strategies to keep the store competitive.
-- REQUIREMENTS--
* Experience: 2+ years as a Store Manager, within the furniture or luxury goods sector.
* Language: Native English speaker or bilingual. An additional language is a plus.
* Leadership Skills: Inspire and guide your team, resolve conflicts effectively, and make strategic decisions confidently.
* Time Management & Organisation: Coordinate schedules, manage tasks, and meet deadlines to maintain seamless operations.
* Financial Acumen: Strong budgeting and analytical skills, with the ability to make data-driven decisions to optimise store performance.
* Communication & Customer Service: Exceptional verbal and written communication skills to engage customers, motivate staff, and collaborate with management. Strong customer service skills are essential for building loyalty and ensuring a premium experience.
This is a rare opportunity to lead within a globally respected luxury brand. If you're passionate about luxury retail and ready to take on a fulfilling, impactful role, we’d love to hear from you!
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