Join to apply for the Residence Supervisor - Vita Student role at Vita Student.
Salary: £26,000 per annum
Location: Birmingham
Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 4 on a rotating basis with colleagues.
About Vita Student
Our next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Supervisor to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.
Responsibilities:
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first-class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set and evaluate operations, logistics, projects and overall strategic goals.
Who We Want To Join Our Team:
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience:
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Experience in a Supervisory / Team Leadership role, supporting, mentoring, and coordinating colleagues.
* A proactive approach to maintaining the cleanliness and safety of communal areas.
* Technologically astute, with the ability to use various technology systems and software.
Personal Characteristics:
* Ability to deliver a diverse and equal approach to colleagues and residents alike.
* Excellent communication skills; multi-lingual skills are a plus.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Passionate about working with people and customers.
* Possess high personal standards and attention to detail.
* Highly self-motivated and flexible.
* Adaptable, creative & positive.
* Resilient, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility is imperative to ensure continuous service to residents.
Benefits:
* 22 days paid holiday, rising each year up to 25 days (pro rata).
* 8 paid holidays (England & Wales Bank Holidays) (pro rata).
* Birthday off work.
* Access to a Perkbox account for lifestyle perks.
* 3% employer contribution to pension.
* Parties and events to celebrate success.
* Recognition programmes for employee achievements.
* Career development opportunities.
* 24/7 Employee Assistance for personal or work-related issues.
Important:
All offers of employment are subject to satisfactory pre-employment checks including Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work Sponsorship.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Education and Training
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