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Customer Service Representative Prof. (00900795)
Location: Bristol, GB, BS11 8DT
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Customer Service Representative (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
c £33,000 DOE + overtime and benefits
Overview:
Working for our prestigious South West Bristol Dealership, you will be an experienced vehicle industry customer service representative. This role is the first line contact for our customers and you will need to identify service and parts requirements along with assisting in preparing the necessary depot actions to meet those customer requirements.
* Carry out the Service Department’s invoicing and administration systems efficiently.
* Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
* Effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
* Liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
* Inform customers of completion times and payment methods and inform them of any additional work required and to gain the necessary authority to complete the work.
* Assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
* Familiarisation of book times and Vehicle parts.
* Understand relevant systems relating to the Service Department including changes and ongoing developments.
* Keep up to date with product development by reading relevant information and technical notes issued.
* Good communication skills, both written and oral.
* Overtime at x 1.5 for hours above basic weekly hours and for Saturday mornings.
* 25 days rising with service.
* Employee discounts across retailers, cinemas, ++++.
* Cycle to work scheme.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Joining Volvo Group offers you the opportunity to work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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