Job details
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Pay
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Overtime
Weekend availability
Holidays
Location
4, 126 New Street, Birmingham B2 4JQ
Benefits
* Company events
* Company pension
* Discounted or free food
* On-site parking
* Referral programme
Full job description
About us:
Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street – the hotel being the closest four-star hotel to Grand Central & Birmingham New Street train station. A charming and historic Birmingham venue, Burlington is steeped in history, formerly known as the famous Midland Hotel, the city’s first railway hotel.
About the role:
Becoming a team member here at the Burlington Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality. As our Receptionist, you will play a vital role in delivering an outstanding experience to all our guests.
Experience in a similar role would be helpful, but we will also offer training if you are willing to learn, take pride in your work, and are committed to delivering our high standards. Providing our guests with a memorable stay every time is the ambition for our Room Attendants, so if you’d like to play a key role in this, we’d love to hear from you.
Responsibilities:
* Ensure consistent, efficient, and friendly service is given throughout a guest's stay.
* Check guests in/out of their bedrooms.
* Ensure calls are transferred to the relevant departments quickly and efficiently.
* Have an excellent understanding of the hotel Front Office System.
* Feedback guest comments to relevant departments.
* Maximize all sales opportunities.
* Weekend availability is required.
* £12.60/hour - full-time contract.
* Training provided by our senior team to upskill in all Front Office areas.
* Access to the Employee Assistance Programme through Hospitality in Action.
* Hotel discounts throughout our hotels for you and your friends & family.
* Development opportunities within our hotel and group to the next stage of your career.
* Free meals on duty.
* Uniform provided.
* 25% off food, drink, and spa treatments across the group.
* 20% discount on golf.
* Auto-enrolment into our pension scheme and life assurance.
* Access to wagestream.
Minimum Requirements:
Previous experience is essential. Experience with Opera preferred.
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