Ability to work on your own initiative and as part of a team is essential and you will be expected to provide a high level of efficiency and integrity. In addition, you must possess the relevant experience and ability to provide a service of excellence in line with Parts Town UK Mission Statement.
Key Duties:
* Responsible for meeting targets in Monthly receivables and keeping bad debts to a minimum.
* Provide Training and Mentoring to Credit Control Assistants, ensuring training is recorded and Training Outcomes assessed.
* High volume of calls and emails chasing debts
* Taking control and Responsibility of a portfolio of Key customers to the business.
* Despatching of Customer statements and assist in the collection of documents for upload or customer request.
* Liaising with external & internal Sales Managers regarding Overdue or Disputed accounts.
* Banking and cash allocation including Online Receipts.
* Responsible for Final Notice Letters and Legal action
* Issue Manual Invoices and Credits where required, up-keeping, and creating reports monitoring levels of requests.
* Assessment of Credit worthiness and Risk to the business
* Dealing with accounts that have gone into Liquidation/administration completing claims and maintaining records/Documents.
* Reporting to Line Manager or Financial Director on issues affecting cash flow/cash recovery and escalation of billing queries.
* Team Performance audits and escalation of performance issues
* Annual Audit assistance including walk throughs and copy documents.
* Assist in the achievement of Cut off and Month end closure of accounts to strict time limits.
* Process Refunds in-line with current processes and procedures.
* Supervise and support a small team of credit controllers, providing guidance and training as required. Manage 1-2-1 performance and development reviews
Essential Skills and Experience:
* Strong communication and interpersonal skills both verbal and written.
* Competent in the use of IT systems inc. Excel
* High level of accuracy and attention to detail
* Persistence, tenacity and assertiveness, whilst remaining professional when building relationships with clients.
* Able to prioritise your workload and demonstrate flexibility.
* Investigative skills to resolve disputes and queries.
* The ability to understand how your own conduct and behaviour, can affect you, your team, and others.
* Experience managing or mentoring a small team
* Excellent leadership and people management skills
* Any other ad hoc duties as directed by your line manager or Financial Director.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Hospitality
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