Northern Lincolnshire and Goole NHS Foundation Trust
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We are looking for an experienced, dynamic and confident leader who will put the needs of patients and Trust stakeholders first, as well as having the ability to robustly contract manage a mature and collaborative Decontamination Services Agreement (DSA). This is a unique collaborative agreement enjoyed between Northern Lincolnshire and Goole NHS Foundation Trust (NLaG) and United Lincolnshire Teaching Hospitals NHS Trust (ULTH).
The purpose of the DSA is to achieve a consistent, efficient, safe, and economical decontamination service to support the provision of clinical services across Lincolnshire. The service provider sterilises reusable instruments across the main hospital sites as well as community practices via processing units based within the footprint of Lincoln County Hospital and Diana Princess of Wales Hospital.
Acting as the central point of contact for both hospital Trusts, the successful candidate will be the principal interface between the service provider and key Trust stakeholders. The Customer's Manager is the sole individual across both Trusts who has an inherent understanding of the contract, its mechanisms, and obligations. The exciting challenge is managing these commercial complexities whilst working in a public-sector healthcare setting, with each hospital having its own diverse day-to-day needs/expectations.
Main duties of the job
The Customer's Manager shall act as the principal interface between the Customer and the Other Customer and the Services Provider in relation to all matters relating to the DSA and the Similar Agreements respectively and establish appropriate relationships with the Services Provider's Manager. The Customer's Manager is to exercise the functions and powers of the Customer in relation to the Services as are identified in the DSA. The Customer's Manager is to always act in the best interests of the Customer in its relationship with the Services Provider.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job responsibilities
For more detailed information, please read the job description linked below.
Person Specification
Education & Qualifications
* Membership of the Institute of Decontamination Sciences or equivalent experience.
* Demonstrate evidence of continuing professional development and training
* Health and Safety Awareness/ IOSH / COSHH
Knowledge, Training & Experience
* At least 3 years in a senior position managing a sterile service department in a large organisation
* Detailed knowledge of decontamination legislation relating to the reprocessing of re-usable medical devices.
* Ability to understand, interpret and resolve complex decontamination contract issues
* Experience of managing within a Budget
* Experience of quality systems and auditing procedures
* Leadership skills and evidence of innovation and best practice
* Possesses Analytical skills
* Detailed knowledge of European national standards/decontamination processing equipment, procedures and documentation
* Knowledge and skills to advise a Joint Management Board on best practice and compliance legislative requirements
* Experience of managing a contract and / or budget in a commercial environment.
Communication & Interpersonal Skills
* Interpersonal, influencing, negotiating and leadership skills.
* Experience in change management processes.
* Ability to manage a wide range of stakeholder interests including clinicians, senior managers from two Trusts and joint venture partner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northern Lincolnshire and Goole NHS Foundation Trust
Lincolnshire Sterile Services Customer's Manager
£62,215 to £72,293 a year per annum pro rata
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