Job Introduction
Lead with empathy. Belong in Health and Care.
As a Retail Supervisor - Costa Coffee at Sodexo in Subway, The Lyme Building, Royal Stoke Hospital, Newcastle Road, Stoke-On-Trent ST4 6QG, you will oversee our retail operations, support the activities of the retail team, and give our patients, visitors, and staff outstanding customer service. Your daily encounters with many of these people can help lessen some of the stress that is often associated with hospitalisation. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
* Oversee daily production of produce according to Sodexo/Costa specifications
* Ensure food storage and preparation comply with Sodexo standards
* Lead the team during key service periods throughout the day
* Monitor produce stock levels and ensure product availability at all times
* Receive, check, and store deliveries appropriately
* Maintain a safe working environment for staff and guests, promoting a positive safety culture
* Uphold personal hygiene and uniform standards in line with Sodexo policy
* Deliver high standards of customer service, engaging guests promptly
* Assist with monthly inventory stock takes, capturing internal transfers and revenues
* Place weekly orders to maintain store operations
* Ensure accurate till declarations and monitor variances daily
* Address vending issues as they arise
* Support performance and people management needs of staff
* Complete daily labour management (Kronos) for accurate payroll
* Manage weekly staff rosters to ensure staffing aligns with agreed/contractual opening times
* Oversee staff holiday entitlement
* Support accident and incident reporting
* Deliver monthly Sodexo Great Training Program, annual appraisals, and competency checks
* Maintain stock rotation in all store locations to minimize waste and spoilage
* Stay informed on current promotional activity and ensure adequate stock holding
* Maintain service level agreements in line with contractual requirements
* Support management in achieving financial KPIs, including sales, GP, and labour targets
* Undertake additional duties and projects as requested by management to ensure smooth operations of Subway/Retail.
What you’ll bring:
* Previous food preparation and service experience
* Experience in a fast-paced customer-facing food/retail business
* Level 3 Food Safety (preferable)
* Good standard of literacy and numeracy
* Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
* Strong time management and organisational skills
* Ability to work well under pressure
* Ability to meet performance criteria, especially hygiene and safety standards
* Positive attitude towards learning and identifying personal training needs
* Self-motivated
* Ability to drive sales growth through promotions/initiatives and upselling
* Ability to identify improvement areas, seek support, and ensure continuous improvement
* Ability to lead a team effectively and work as part of the team
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
* Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
* Money Insights and financial benefits via the Salary Finance Platform.
* Save for your future by becoming a member of the Sodexo Retirement Plan
* A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
* Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
* Flexible and dynamic work environment.
* Competitive compensation.
* Full training and full protective uniform supplied.
Ready to be part of something greater?