The Head of Transformation and Governance is a critical and multifaceted role that supports all aspects of the COO function outside of Operations, Risk and CASS. With a direct reporting line into the COO, you will be responsible for:
1. COO Projects/Change Management and COO Governance (the management office)
2. Technical Triage
3. Technology and Cyber Security/Resilience
4. Intra Company agreements and oversight (particularly SEI Guernsey and US entities)
What you will do:
Specific Responsibilities
Responsibilities within these four overall workstreams (in addition to any ad hoc COO support requirements) are as follows:
1. COO Projects/Change Management
SIELs change delivery process is split between multiple teams inside and outside of the COO function. The UK Change team is responsible for onboarding (and occasional offboarding) of client firms. The UK Solutions team is responsible for defining and delivering client business and technical requirements into production as part of a quarterly release cycle. Both teams are not within COO. Therefore, all COO project initiatives outside of these two activities sits within your remit and you will be accountable for ensuring all changes made across COO are implemented in a controlled manner. Specifically you will be accountable for:
1. Managing the portfolio of projects and non-BaU demand for the SIEL COO function
2. Helping to set up - and subsequently chairing - the COO Projects Committee, whose task is to provide oversight of all COO projects in progress, set priorities (aligning with business strategy and risk appetite), manage supply and demand, and retaining oversight of all resourcing requirements.
3. Understanding the UK Change client firm requirements and ensuring that their team is appropriately supported and resourced from an operational perspective.
4. Understanding the UK-specific content of each quarterly release, and working with UK Solutions and the appropriate COO functions to implement new functionality and benefits.
5. Understanding, and tracking, the remediation of demand from Risk, Compliance, First Line and Audit functions.
6. Creating the COO Project Office to support the project portfolio - methodology, templates, training and reporting/management information.
7. The Project Office will also be accountable for capturing minutes and actions at senior COO Committees.
8. Via appropriate governance and documentation repositories, be the design authority for COO.
9. The production of COO Management Information on a monthly and quarterly basis.
2. Technical Triage
The Technical Triage team is accountable for review and resolution (either by fixing or passing on to the appropriate team) of all SIEL Platform (SWP) issues, as passed on by the front-line technical helpdesk. Responsibilities include:
1. Resolving all business as usual system-related issues according to internal and client SLAs.
2. Creating and distributing MI to provide full transparency on types of issues, how they are being resolved, and whether isolated or systematic.
3. For systematic issues, ensuring they are handed to the appropriate team for ownership and resolution.
3. Technology and Information Security/Resilience
The COO function is accountable for establishing, implementing, embedding and assessing the ongoing appropriateness of robust and defensible organisational arrangements, internal systems, controls and procedures across the organisation. As the technology and infosec lead, you will be accountable for:
1. Working alongside Risk and Technology to maintain oversight of SIELs Operational Resilience status.
2. Understanding SIELs business strategies and plans and ensuring, from a technology/infosec perspective, that they are reasonable.
3. Supporting the COO Operational Risk and Resilience Teams in the ongoing design, implementation, embedding and frequently testing of the ongoing adequacy and effectiveness of the operational technology and infosec resilience frameworks.
4. As part of vendor and other governance frameworks, ensuring technology and infosec-related incidents are identified, recorded, managed/controlled.
4. Intra Company agreements and oversight
A significant number of UK capabilities are provided by the US entity, covering technology, infosec, infrastructure and corporate services. Your team will be responsible for maintaining oversight of these services and ensuring the SLAs are met.
1. Alongside SGSI, SIEL has a number of other vendor relationships which require the same level of oversight.
2. Support of SEIG (SEI Guernsey).
5. Other Responsibilities
In addition to the management of these overall workstreams, you will have the following responsibilities:
1. Producing and delivering appropriate training on the operational, technology/cyber and change management frameworks, policies and procedures.
2. Working alongside HR and functional leads on a people development plan.
What we need from you:
1. Demonstrable experience of leading technical and business change within financial services.
2. Track record of creating and running financial services change functions.
3. Strong technical knowledge and experience with cyber security and technical resilience.
4. Operations and vendor management experience desirable.
What we would like from you:
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.
SEIs competitive advantage:
To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.
We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI.
SEI is an Equal Opportunity Employer and so much more...
After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions.
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