Major Recruitment are looking for Work Planner / Scheduler to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!
A Work Planner / Scheduler main duties and responsibilities:
Provide support and consistent links to the client base and other departments at all times
Customers are to be contacted via email after all/each engineers attendances "same day" to ensure that the customer is happy with all works completed.
Logging/booking and closing of, any department requests for engineer's attendance
Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer'spremises as and when required
Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
Invoicing of all chargeable calls as and when required
Ensure procedures are adhered to at all times
Provide administration support as and when required for all departments
Attend internal, external meetings and training courses as and when required by Manager
Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
Answer any incoming telephone calls in conjunction with other designated colleagues
Ensure Quotes are produced in timely manner as and when required
Ensure all/any quotations or pricing for customers are checked and approved by manager before be...