Role: Account Manager (Internal) Clients Selling Into: OEMs, Tier 1 and 2 manufacturing Salary Range: £38,000-£45,000 per annum (depending on experience) Benefits: Includes annual company bonus Location: Birmingham (on-site office-based role) Hours: Mon-Thurs 8:30 am - 5:00 pm, Fri 8:30 am - 1:30 pm This is an in-office role, working as part of a small team. Experience in or knowledge around areas such as bearings, transmissions, tools or tooling, seals, or hydraulics will be highly beneficial for this role. The customers you will be supporting are generally OEMs, and Tier 1 & 2 manufacturing/production businesses, so any experience working with these types of clients will be extremely advantageous. What’s In It For You: Join a dynamic and customer-focused organisation where you will play a vital role in ensuring exceptional service delivery. Enjoy a competitive salary, opportunities for professional growth, and a supportive team atmosphere. About Our Client: Our client is a reputable organisation known for their commitment to quality and customer satisfaction. They pride themselves on fostering a collaborative and positive company culture, ensuring a rewarding environment for their employees. This role has been created to enhance their customer service capabilities as they continue to grow. Job Purpose: Act as the key point of contact between the organisation and its customers, answering queries, offering advice, and introducing new products while delivering outstanding customer service. Main Responsibilities: Order Conversion: Successfully convert incoming enquiries into orders, ensuring a smooth transition from query to sale. Customer Liaison: Communicate effectively with customers via all methods (telephone, email, etc.) both in the UK and overseas. Technical Support: Provide expert technical support and advice to customers, addressing their needs promptly. Order Management: Accurately input and despatch sales orders, maintaining a high standard of accuracy in all processes. Account Resolution: Assist in resolving account queries when requested, ensuring customer satisfaction. Quotation Preparation: Prepare timely quotations in response to customer requests, ensuring competitive pricing. Order Updates: Update customers efficiently on the availability of their orders, maintaining clear communication. Stock Management: Correctly update stock levels in the system and set up part numbers as required. Complaint Management: Manage customer complaints and problems effectively, ensuring timely resolutions. Internal Liaison: Act as a liaison between key customers and internal teams to enhance service delivery. Sales Order Input: Input sales orders and amendments onto the system with a focus on accuracy in coding and pricing. Parts Sourcing: Source parts to meet customer requirements, ensuring prompt fulfilment. Qualifications and Skills: Customer Service Experience: Previous experience in a customer service or sales support role is essential. Technical Acumen: Ability to provide technical support and advice, particularly in bearings, transmissions, tools or tooling, seals, or hydraulics, with a keen willingness to learn. Communication Skills: Excellent verbal and written communication skills, with a strong customer service focus. Attention to Detail: Meticulous in order processing and maintaining accurate records. Problem-Solving Skills: Strong ability to handle customer complaints and resolve issues effectively. Team Player: Ability to collaborate with internal teams and build relationships with customers. Computer Proficiency: Familiarity with CRM systems and Microsoft Office Suite is advantageous. Benefits: Competitive salary of circa £38,000-£45,000 per annum (depending on experience) benefits package. Annual bonus based on company performance. Opportunity to contribute to a successful and growing organisation. Ongoing training and career development opportunities. If you are a motivated individual with a passion for excellent customer service and a desire to contribute to a thriving team, we would love to hear from you