Job Title: AO Co-ordinator
Hours per week: 15 - 20 hours working afternoons
Contract: Permanent as part of a job share
Salary: circa £24,000 per annum (FTE)
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
The successful applicant must have the pre-existing right to both live, and to work in the UK.
Closing date: 24 February 2025
About the role
The AO Co-ordinator will be responsible for the efficient administration of the awarding organisation functions and its growing global network of approved study centres. This role involves working closely with training providers and our External Quality Assurers (EQA) to ensure smooth delivery of study centre approvals, the assessment process and ensuring outstanding customer care.
The role will provide support and guidance to organisations undergoing the IOSH study centre approval process. You will be responsible for booking EQA reviews and will set up introduction and induction sessions with centres on MS Teams. You will set up new centres in our management system, whilst updating and maintaining accurate customer records. The role will raise POs and track EQA activity, raising invoices and tracking centre approvals. The role will work with teams in the wider organisation and manage a shared mailbox, directing enquiries and escalating when needed.
You will also support Study Centres with registration of learners and bookings for exams, as well as supporting the assessment processes.
What you'll bring
You will join a small team, supporting them with a range of administrative and operational support activities as required, often working independently and managing your own workload. This job is part of a job share role and we are looking for someone to work 15- 20 hours a week in the afternoons.
You will be a confident communicator with excellent interpersonal skills, being able to provide advice and guidance to prospective centres from expressions of interest through to approval and building and maintain relationships with approval study centres. We are looking for someone with excellent customer service skills to work collaboratively with internal and external stakeholders to create and provide a high-quality enabling service.
The ideal candidate will have great attention to detail who can keep accurate records and documented audit trails. You will have strong organisational skills and the ability to multi-task, meet deadlines and prioritise. You will have excellent computer skills (MS Office and databases) and will be confident using various technology platforms.
Ideally you will have relevant work experience in education, training and/or business administration. It would be advantageous if you have experience of customer service and working in a regulated environment and/or educational setting. Experience in a membership organisation would also be advantageous. Although not essential, knowledge of quality assurance processes would be an advantage.
Essential criteria
· Knowledge and understanding of education and/or regulatory requirements and the role of an Awarding Organisation.
· Experience of working in a regulated awarding organisation or other regulated environment.
· Experience of utilising a wide range of IT packages and computer-assisted technologies.
· GCSE English Language and Mathematics (or equivalent) at Grade C or above.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
* Hybrid working and flexibility to ensure a positive work-life balance
* 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
* Private medical insurance and healthcare cash plan covered by IOSH
* Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
* Individual performance related pay scheme
* Up to five paid volunteering days per year
* Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.
We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy*.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting .
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com .
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.